Our Mission

Our Mission, Vision and Values

At Ronald McDonald House Charities® of Northeast Ohio, Inc.,

OUR MISSION is to enhance the healthcare experience for families and children through comfort, care and supportive services.

OUR VISION is to inspire hope when and where families need it most.


  • Compassion – We support families and each other in a respectful, accepting, and equitable manner.
  • Excellence – We have an unwavering commitment to quality, collaboration, and continuous improvement.
  • Inclusion – We make everyone feel welcome.
  • Innovation –We encourage thoughtful and creative ideas to enhance our services and respond to changes in our environment.
  • Trust – We respect the privacy of our stakeholders, maintain a safe environment, and operate transparently.

Our Culture

At RMHC NEO, our purpose is to inspire hope in others by fulfilling our mission through our daily work. We are thoughtful, forward-thinking, and strive to create processes that drive efficiency, innovation, and quality. We interact with empathy, compassion, and respect to create relationships of trust. We are inclusive and mindful of each other’s differences and welcome a diversity of personalities, backgrounds, and thoughts. We seek to continuously improve in how we provide comfort and care for our guests. As an organization, we invest in our employees’ health and well-being and support them in finding work-life balance and flexibility.

Our Programs

Each year, thousands of families whose children are receiving medical care throughout Northeast Ohio are served by our programs:

Ronald McDonald House® programs in Cleveland and Akron give families a welcoming place to stay so they can focus on caring for their children.

Ronald McDonald Family Room® programs in four Cleveland-area hospitals offer a space for families to rest and recharge just steps from their child’s treatment room.

Our Ronald McDonald Care Mobile®, in partnership with UH Rainbow Babies & Children’s, provides dental service to children ages 3-12 in underserved areas of Northeast Ohio.

Our Ronald McDonald STAR (Support, Teaching, Awareness, Resources) programs offer a fun learning environment for children while their siblings receive outpatient or emergency care.

RedTreehouse.org, the online Ronald McDonald Family Resource Link, supports the well-being of families and children with challenges, disabilities and health care needs.