Health and well-being have always come first at RMHC Northeast Ohio. That’s why, as a precautionary measure to reduce the risk of spreading COVID-19, we are currently not able to orient new volunteers to work in person at our Akron House, Family Room or STAR Center programs.
Now, we’re excited to welcome new volunteers at our Cleveland House and for virtual opportunities with our online program, www.RedTreehouse.org!
We can’t wait until we are once again able to welcome new volunteers in all of our programs. Until then, thank you for your kindness and understanding. An overview of our volunteer programs is below.
How to Help Today
More than 450 individual volunteers typically help make our House Programs feel like home and provide much-needed operational support to all of our programs. We are now functioning with staff filling most of those roles. Simply put, this creates an added burden on an already tight budget. If you are able to consider a monetary donation during this time, your generosity would be greatly appreciated.
Individual Volunteer Requirements & Application Process
- Volunteer shifts vary by program and role. We prefer that new volunteers commit to a minimum of three months of service.
- Our comprehensive volunteer application process includes: application, criminal background check, interview/tour, and reference verification. Additional steps are required for volunteers placed at hospital locations. For the Akron House Program, the process starts with a Meet and Greet Session.
- Individual volunteers are required to be 18 years of age or older. For those younger than 18, please see our Youth Opportunities.
- We do not offer volunteer positions to fulfill court-ordered community service hours.
Cleveland Ronald McDonald House Program
When our 55-family Cleveland House is at full capacity, over 200 individual volunteers with regular shifts support families staying with us.
Volunteer roles include:
The House needs volunteers to help support our families by answering phone calls, giving tours, greeting families, providing attentive, compassionate service, and other tasks. The House Support Volunteer role requires many “soft skills,” sometimes used under stressful circumstances. It is an active, hospitality focused position.
Family Meal Support
At the House, the kitchen is at the heart of our mission. Each day, we provide continental breakfast, boxed lunches, snacks, and dinner to our House guests. We also provide our Hospital-Based Programs with meals and snacks for families who visit those locations. The House kitchen runs like a restaurant would, and we need volunteers to help with cleaning, restocking, inventory and of course, cooking.
Like any house, the Cleveland Ronald McDonald House needs constant upkeep, cleaning, repair, and organization. Considering that our House welcomes over 1,300 families each year, our maintenance needs are multiplied! Are you handy around the house? Do you enjoy completing minor repair projects and keeping busy? We need active maintenance volunteers who are willing to tackle a variety of odd jobs and lend a hand where needed.
Grounds and Gardening (seasonal)
The House sits on several acres – surrounded by beautiful trees, shrubs, flowers, herb gardens, decorative grasses, and lawns. Outdoor features also include a koi pond, bird houses, children’s play areas, a treehouse, and contemplative walkway. The grounds of the House have become a place where parents and patients can find peace within walking distance of the hospital. We are dependent upon volunteer help to maintain our outdoor spaces. Volunteers of all skill levels are welcome to contribute; and we are fortunate to have several experienced volunteers to offer guidance. These positions are perfect for snow-birds!
We also use volunteers for special events, pet therapy (must be certified), music therapy, and speaking engagements.
For more information about individual volunteer opportunities at our Cleveland House, please contact our Cleveland House Volunteer Coordinator, Hannah Driscoll, at email@example.com or 216.229.5757 x1102.
RedTreehouse.org, the Ronald McDonald Family Resource Link
Virtual volunteer opportunity:
RedTreehouse.org, serving Ohio, Pennsylvania and West Virginia, features a comprehensive directory of organizations, tools and events searchable by condition/issue, service, age range and location. We also produce helpful guides and free webinars on a variety of topics. Tech savvy individuals are needed to help curate and enter listings into the RedTreehouse.org database. Knowledge of social services and systems of care would be helpful in this role.
For more information about virtual volunteer opportunities for RedTreehouse.org, please contact our Cleveland House Volunteer Coordinator, Hannah Driscoll, at firstname.lastname@example.org or 216.229.5757 x1102.
Akron Ronald McDonald House Program
When full to capacity, our Akron House is supported by approximately 150 dedicated, caring and committed volunteers who cover the House on a monthly rotating schedule.
Meet & Greet Sessions (currently suspended)
We look forward to resuming our Meet & Greet Sessions, for which interested volunteers are invited to the House for a tour and full description of our volunteer opportunities. These sessions last 45-60 minutes and are held on different days and times.
Volunteer roles include:
Core House Volunteers
Core House volunteers spend the majority of their time in our shared common areas cleaning, stocking, baking, prepping meals, washing towels and just being present in our House in the event families need assistance. We utilize our volunteers to process our food donations and keep our main pantry supplies labeled and rotated.
Meal Prep Volunteers
When our House is full, we provide a freshly-prepared dinner serving approximately 75-90 residents each evening. These meals are prepared in-House by our talented volunteer cooks. Meal prep shifts are 1 P.M. – 5 P.M. and are scheduled well in advance. Ingredients are provided at the House through donated goods and grocery store gift cards. Volunteer cooks sometimes provide special ingredients so that they can prepare their personal favorites for our families.
For more information about individual volunteer opportunities at our Akron House, please contact our Akron House Volunteer Manager, Jenny Fowler, at email@example.com or 330-253-5400
Volunteer roles include:
Ronald McDonald Family Room Host
Our four Family Room programs at area hospitals offer families of pediatric patients a comfortable space to rest and recharge just steps away from their child’s treatment room. Volunteers welcome and register visitors, keep the area tidy, restock snacks and beverages in the kitchenette and enforce hospital policies. In addition to our volunteer application process, each hospital has its own requirements.
Family Room programs are located at Cleveland Clinic Children’s, Cleveland Clinic Fairview, MetroHealth Medical Center and University Hospitals Rainbow Babies and Children’s Hospital.
STAR Center Assistant
The Ronald McDonald STAR Center, located at Cleveland Clinic Children’s Outpatient Center, provides a fun and welcoming learning environment for children while their siblings receive outpatient care. Volunteers assist families using Outpatient Center resources, and help Lead Teachers with mini-lessons for children.
Please note: Additional steps are required for volunteers placed at hospital locations beyond the requirements and application process outlined below for Cleveland-Area volunteers.
For more information about individual volunteer opportunities at our Hospital-Based Programs, please contact our Hospital-Based Programs Operations Assistant, Rachel Schaen, at firstname.lastname@example.org or 216.229.5757 x1136.