Privacy Policy

Ronald McDonald House Charities® of Northeast Ohio, Inc.’s Online Privacy Policy

Ronald McDonald House Charities of Northeast Ohio, Inc. (RMHC® NEO) is pleased to provide information to all of its visitors to this website about its online privacy policy. Please be assured that RMHC NEO is committed to protecting your online privacy while you use our website. We urge you to read this privacy policy in its entirety so you will understand all of the practices and procedures we follow relating to your online privacy.

What This Privacy Policy Covers

In this privacy policy, RMHC NEO describes the type of information that is collected about you on this website, how that information is collected, for what that information will be used, and to whom it will be given. This privacy policy will also tell you how to limit our use of your personal information.

Contact our Website

This website is RMHC NEO’s responsibility. You can contact us by e-mail or at the address indicated below.

Types of Information Collected and How It Is Used

RMHC NEO gathers personal information, such as first and last names, home addresses, e-mail addresses and credit card numbers, only when voluntarily submitted by you. If you make an online donation, personal information will be collected from you in order to process that donation.

With your permission, we will use personal information collected from you to send you information about RMHC NEO, such as updates or information regarding new programs or fund-raising campaigns. If you do not elect to receive such materials, we will not send them to you.

In addition to any personal information you may choose to provide to us, some information about your computer, including your server address, Web browser, and computer system are automatically transmitted to our Web servers so that we can operate our site on the Internet. Also, as part of our operation of our website, we may automatically collect information on what parts of the website you access.

Sharing of Personal Information

RMHC NEO may engage various companies to perform a variety of functions for us, such as assisting with donation collection and providing technical services for our Internet websites, among other things. RMHC NEO may provide these companies with access to personal information if needed to perform certain functions. However, these companies may use such personal information only for the purpose of performing that function and may not use it for any other purpose. Other than as provided in this privacy policy, RMHC NEO does not sell, rent, transfer, or disclose personal information to third parties.

RMHC NEO reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a public safety matter.


You are in control of all personal information you provide to us online. If at any time, you would like to correct the personal information we have about you or if you would like to change your preferences for contacts from us, you can let us know by contacting us at the postal address listed below. If you would like to unsubscribe from our email list, please use the unsubscribe link at the bottom of our newsletter emails or contact us through the postal address listed below.  It may take up to two weeks to remove you from all of our email newsletter if we have one in production when you request to be removed.

In order to review any personal information we have about you or to ask us to delete that information or to stop further use of the information, please submit your request in writing.


The importance of security for all personally identifiable information associated with our users is of great concern to us. Financial information, if collected, is transmitted from your computer to our server using encryption software. Only those employees who need access to our users’ information in order to do their jobs are allowed access to this information.


“Cookies” are pieces of information that an Internet site transfers to an individual’s hard drive for record-keeping purposes. Cookies allow a certain Internet site to remember important information that will make your use of the site more convenient. Like most Internet sites, RMHC NEO uses cookies for a variety of purposes in order to improve your online experience. For example, we track the total number of visitors to our site on an anonymous, aggregate basis. We may also employ cookies so that we remember you when you return to the site. We may associate personal information with a cookie file in that instance.

The use of cookies is a widespread industry standard. Many major websites use cookies. Most Web browsers are initially configured to accept and process cookies. You can configure your browser to refuse cookies.

Use the options in your Internet browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Click on the “Help” section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of this Web site.

We use Google services, such as Google Analytics, as well as other third party vendors that place first-party and/or third-party cookies on a browser across our websites. To opt out of Google tracking, please visit their opt-out page. We also use Google AdWords “remarketing” to market our sites across the web. We place a cookie on a browser, and then Google reads these cookies and may serve an ad on a 3rd party site. You may opt out of this ad serving on Google’s opt out page. If you are concerned about 3rd party cookies served by networks, you should also visit the Network Advertising Initiative opt-out page. 

Links to Other Sites

We may offer links to sites that are not operated by RMHC NEO. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies or the content on those linked sites. Occasionally, by visiting those linked sites you may receive cookies from advertisers, partners and vendors associated with those linked sites. We do not control these cookies.

Changes to Our Privacy Policy

Our privacy policy became effective on July 14, 2009. From time to time, it may be necessary for RMHC NEO to change its privacy policy, so we suggest that you check here periodically. Rest assured, however, that any changes will not be retroactively applied and will not alter how we handle previously collected information.

Acceptance of This Privacy Policy

By using this website, you agree to the terms as well as any posted changes of this Privacy Policy. If you do not agree to the terms, DO NOT use our website.

How to Contact Us

If you have any questions about the RMHC NEO Internet Privacy Policy, please contact us at:

Ronald McDonald House Charities of Northeast Ohio, Inc.
10415 Euclid Ave.
Cleveland, OH 44106
(216) 229-5757